Centralize all HR queries and requests in one place. Track, prioritize, and resolve employee issues with complete transparency and accountability.
Create, assign, and track employee queries with unique ticket numbers.
Accept requests through portal, email, or mobile app.
Set priority levels and service level agreements for different query types.
Categorize tickets and route to the right HR team members automatically.
Create FAQs and self-help articles to reduce repetitive queries.
Track response times, resolution rates, and common query categories.
Employees can raise tickets for any HR-related query or request.
Organize tickets by category like payroll, leave, documents, or IT access.
Automatically assign tickets to HR team members based on category.
Mark tickets as low, medium, high, or urgent priority.
HR team can add internal comments not visible to employees.
Track ticket status from open to in-progress to resolved.
Use pre-defined templates for common responses.
Attach files, screenshots, or documents to tickets.
Automatic updates to employees on ticket progress.
Auto-escalate overdue tickets to senior HR or managers.
Employees raise questions about salary components, deductions, or tax calculations.
Request for experience letters, salary certificates, or other HR documents.
Track and resolve employee access problems for systems and tools.
Yes, employees receive a unique ticket number and can track progress through their portal. They get email notifications on updates.
You can set up automatic assignment rules based on ticket category or manually assign tickets to specific HR team members.
Yes, you can publish FAQs and help articles. Employees can search the knowledge base before raising tickets.
View average response time, resolution time, ticket volume by category, and individual agent performance metrics.
Transform HR query management with organized ticketing and faster resolution times. See HRMS Mitra Helpdesk in action.